GForce Arms® (Reno, NV), a leading importer and manufacturer of highest quality firearms at affordable prices, is proud to announce a partnership with BidBoxPro, to greatly streamline their warranty tracking and service claims process, and providing customers with much higher visibility to service claim progression.

GForce Arms works very hard to find and use tools that create a positive customer experience. When a warranty issue arises with a product, it is not a “happy” moment for the customer, especially when dealing with firearms. “We take our service responsibilities very seriously, and we had a system that functioned REALLY WELL for us previously. But we grew, and we knew there would be some excellent improvements through the use of technology AND the right partner to take us to that next level,” said Bryan Wilson, President of GForce Arms. He continues, “BidBoxPro stepped in and developed a solution specifically tailored to the firearms industry. We couldn’t be happier.” By upgrading to this system, GForce Arms is able to use BidBoxPro’s cloud-based technology to generate and mail shipping labels, provide customer updates and service results automatically with minimal manual interaction. Kim Wilcox, Operations Specialist for GForce Arms, explains, “We cut the initial time it took just to record a warranty service request from around 5 minutes to less than 50 seconds. That's huge time savings. In addition, we have fewer calls and emails to answer because this system notifies the customer or dealer automatically at each service repair milestone. Overall, I estimate that BidBoxPro has reduced the time we spend processing warranty claims by at least 50%.”

Michael Schroeder, Founder and CEO of BidBoxPro, says, “It's been a pleasure working with Bryan and Kim at Gforce Arms. Their commitment to product quality and a positive customer experience is evident in every interaction. As we delve into providing warranty management services for the firearms industry, having customers like GForce Arms, who value quality and service as we do, makes the journey even more fulfilling.”

For more information on BidBoxPro’s Warranty and Service Management solution, please contact them via email at support@bidboxpro.com, or visit their website at www.bidboxpro.com/firearm-warranty-management/.

For more information on GForce Arms, please visit our website at www.gforcearms.com or contact us by email at info@gforcearms.com.